Finix Maximizes Security, Minimizes Disruptions for Users

Achieving compliance is challenging enough. Doing so while keeping users happy is even more so. Here's how Kandji helped Finix do both.

Balancing Security and Productivity

Finix helps SaaS companies build systems to accept payments, manage payouts, and onboard merchants. Because of the company’s fintech focus, “compliance is huge,” says Business Technology Manager Dmitri Altum.

“Our customers trust us with payment information, and we can’t violate that trust.”

Empowering our end-users and enabling their productivity is a major goal.

Dmitri Altum Business Technology Manager

Staying compliant with high security standards is one way IT helps maintain that trust—But so is supporting end-user productivity.

“Empowering our end-users and enabling their productivity is a major goal,” Altum says. Payments are complex, and the company’s customers have high demands for feature releases. So IT needs to make sure the Finix team has the right equipment, software, and knowledge to meet those demands.

Reaching Compliance with Kandji

Those two goals don’t need to be mutually exclusive. “Our approach is not to just shut things down or to give Yes and No answers,” he says. “Our strategy is to say ‘Yes, AND this is how we will do it’ or ‘No, BUT this is how we can still get at what you need’.”

For compliance, “Kandji was a day-to-night difference from the old solution, where the IT team had to build the settings and controls to get to compliance from the ground up.”

Kandji’s compliance templates allowed Altum's team to start with a strong security posture immediately. They could customize from there, adding and subtracting settings and features based on their needs.

For audits, Finix’s compliance and security teams both have view-only access to the company's Kandji instance, so they can show auditors that they’re meeting their benchmarks.

Kandji is also helping the team with its second goal, keeping users productive. Altum says that IT is completely up-front with users about what Kandji does, starting with team member onboarding.

“We teach them what Kandji is and what it isn’t. We explain that it doesn’t give IT unfettered access to devices or locations. We explain that it lets us take a proactive approach to keeping them secure while still giving our IT team the tools it needs.”

Kandji was a day-to-night difference from the old solution.

“We want to empower users, and Kandji helps us with that goal.”

Kandji’s Self Service feature is particularly key. “It not only helps us give users the apps and scripts they want, but it also adjusts to our needs. We can add in apps and scripts as needed—we can do pretty much whatever we want to do with it.”

“I’ve used other device management solutions where Self Service was such a hassle to set up that it almost wasn’t worth it.”

With the time they save with Kandji, Altum’s team pays attention to other goals, such as tying into the Kandji API to make life even easier for employees and IT. They've automated events in the employee lifecycle, such as giving managers a Self Service option to easily add new employees to Google Groups, reducing manual workload.

“By hooking into the Kandji API, we can create a flow where the back and forth between HR, IT, and the end-user can be streamlined,” Altum says. “That way, they aren’t reliant on IT to make changes when they’re needed.”

“That aligns with our goal of empowering our people with the tools they need to help themselves and allowing our team to scale as we continue to grow.”