Healthcare provider manages more than 1,000 iOS and iPadOS devices with Kandji

Family & Children's Services is an agency that's served Tulsa for more than 100 years, providing counseling and mental health services for children, helping support families and providing hope and a path to recovery for those battling mental illness and addiction. It is dedicated to providing targeted, innovative programs that deliver real results.

Challenges

Family & Children's Services provides agency-issued iPadOS and iOS devices to clinicians and patients so they can stay connected. Clinicians install productivity apps such as Microsoft 365, while patients install telemedicine apps such as Doxi to stay in touch with their therapists.

Before Kandji, the IT team used Microsoft Intune and Verizon MDM. With these solutions they had the following challenges:

1. Lack of reliability: Commands sent to the iPadOS and iOS fleet through Microsoft Intune or Verizon MDM were not executed in a reliable and consistent way. The IT team had trouble tracking down and managing devices. Some iPadOS and iOS devices would not respond to commands issued by Microsoft Intune and Verizon MDM.
2. Inaccurate data: The data reflected in Microsoft Intune and Verizon MDM portals was not accurate. Devices often failed to check in or update their data, and the stale data that resulted made visibility into the fleet difficult without a lot of manual update work.
3. Unintuitive interface: The IT team found the Microsoft Intune and Verizon MDM interface confusing and difficult to work with, adding time and frustration to routine tasks.

These issues made it challenging for the small IT team to effectively manage and secure their mobile devices, particularly in a healthcare setting where data security is crucial.

Solutions

The IT team decided to migrate their iPadOS and iOS mobile device management to Kandji. They found these Kandji features particularly useful:

• Kandji Self Service enabled the IT team to host the apps that they deemed safe for the users corporate and personal use.
• Kandji Blueprints: It was easy for the IT team to assign resources to devices, and replace workflows based on “groups” in their previous MDMs.
• Kandji Lost Mode: Clients and clinicians occasionally misplace or lose their devices. Since those devices often contain sensitive patient data that’s covered by HIPAA, this is a major patient privacy and compliance concern. Kandji’s Lost Mode provides the IT team with a scalable, centrally managed way to immediately lock lost devices, track them, and possibly recover them before data is lost.

With Kandji we feel secure about the status of our devices even when they are lost

Raymond Cruz IT Client Support Analyst

• Kandji Wallpaper enabled the IT team to assign different wallpapers for different Blueprints. This helped, for example, to make sure that agency-owned iPhone devices had the same agency branded wallpaper with the agency logo and contact numbers.

Results

These are the key results of the migration to Kandji

• Higher responsiveness and time savings: Kandji improved the responsiveness and efficiency of the IT team. The IT team estimated that using Kandji saved about 30% of the time previously spent on MDM-related tasks.
• More automation and more intuitive interface: With Kandji, even newly-hired IT admins were able to easily support 1000+ iOS/iPadOS devices.
• Improved reliability: Kandji proved more reliable in executing commands and managing iOS and iPadOS devices than the previous MDM solutions.
• More accurate data: The team found device check-in to be more reliable in Kandji, leading to fresher data and a more complete picture of fleet health with far less work to keep things updated.
• Easier device management: The IT team found it much easier to manage iOS and iPad devices, apply configurations, and implement security measures using Kandji.
• Faster learning curve: The Apple admin team found Kandji very easy to learn and were able to quickly become productive with it, despite being completely new to administering Apple devices and having no previous MDM experience. The team was fully proficient at managing iOS and iPadOS devices in Kandji within two weeks.

In one week, I was very familiar with Kandji and by week two, I had it down.

Raymond Cruz IT Client Support Analyst

Conclusion

The transition to Kandji has positively impacted the IT team's ability to manage and secure their iOS / iPadOS devices fleet, allowing them to better support the organization's mission of providing behavioral health services. The IT team underscored the importance of user-friendly, reliable MDM solutions in healthcare settings where data security and efficient device management are paramount.